At Symbius, we pride ourselves on creating strong relationships with our customers and their caregivers, and providing the best customer service possible. Because we value the relationship between our staff and those we serve, we are dedicated to improving the quality of life for our customers by providing exceptional service, education and compassionate care for the communities we serve.
This satisfied customer’s review – along with those shared by phone and email on a regular basis – reinforces that we’re on the right track.
“My first DME (Total Sleep) filed for liquidation. I never received any replacement parts from them and they were only concerned with the number of hours and days per month I had used the machine. My second DME (Symbius Medical) has been fantastic. I get a call every three months to see if I need any replacements (mask, hose, filters) and a tank every 6 months. I have what I consider to be an outstanding machine. When I got my machine, they came to the house, showed both of us how to use it (even though it was just for me) and provided me with all the paperwork my doctor submitted to them as well as my sleep study – all for my records…”
Every medical supply and product we offer is backed by the clinical expertise of our people. It’s the only way we believe business in our industry should be done.
We have been serving our customers nationwide for over 17 years and offer a 24-hour on-call service that will answer any questions or concerns that our customers may have when using home medical supplies or equipment.
For questions regarding nationwide or regional services, our customer service department is available to answer your questions – and may even be able to take care of processing claims with insurance providers. For more information, call toll free at 1-800-948-1868, or email Customer-Service@SymbiusMedical.com.